FAQ CONTENTS

Membership Benefits

How should I store Flavours?
What flavours do you offer, and how do they differ from one another?
How long does it take mix flavours for e-juice?
What are the advantages of mixing your own recipe with a heated mixer?
I am a Flavour addict. What do you recommend?
I don’t see my favourite Flavour. Can you get it for me?
Why are some of my favourite Flavours out of stock for so long?
What types of payments are available?
I want to make a purchase, is there an age requirement?
What happens when your posted price is in error?
Can you help me find what I’m looking for?
Shipping / Returns
Can I pick up my purchases at your store?

Membership Benefits What perks come with membership in Flavours To Go – Flavours To Go membership – which involves subscribing to our mailings – brings a wealth of benefits:
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Price matching – Price matching is another perk available only to members. We will match any currently advertised price on all products by any regularly priced online Canadian retailer (not their sale price).  To qualify, send us a quick email at info@flavourstogo.ca with the link of the item in question.
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Special Promo Codes – A special Promo Code will be sent exclusively to our valued customers that have subscribed to our newsletter randomly through the year; this code will not be advertised and is our way of thanking you for being a great customer.
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Is there a fee to become a Flavours To Go member? – Membership is free and lasts as long as you remain a subscriber.  To join Flavours To Go and subscribe to our mailings, go to the bottom of this page and sign up.
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How should I store Flavours? – The best way to store your flavours would be a dark cool place, typically like your closet or a shoe box, for example, minimizing light and heat. It’s not a good idea to store your flavours in the freezer, the extreme cold will cause some flavours to separate and the flavour may “break” and may never allow you to get them mixed again. Some separation of flavours in any setting may occur, this is a normal and shaking the bottle will re-mix the flavour. You may store the flavours in the refrigerator, it can extend the shelf life up to 4 years, according to one of my manufactures, but you still run the chance of having certain flavours” break” over time and permanently separate in the refrigerator as well. The more you open and expose the concentrate to oxygen, the more it will change. Be aware that pigments in the flavours may tend to fade, discolour or darken over time, this is a normal process.
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What flavours do you offer, and how do they differ from one another – We currently offer flavours from several top manufactures and you will find each manufacturer has a different process of extraction. Essentially you may find, for example, Peach from both Inawera and The Flavor Apprentice, each are a high concentrate flavour, but they will be slightly different in taste/aroma, it could be that little difference that your mixture needs.
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How long does it take to mix flavours for e-juice? – Mixing the flavours take a few minutes but depending on the type of ingredients steeping time varies greatly from 24 hours to several weeks, general rule of thumb, fruit flavourings tend to steep quicker than Vanilla/Custard extracts (fruit molecules are smaller and tend to mix quicker), there are a number of e-juice calculators available, the most popular is Steam-Engine.
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What are the advantages of mixing your own recipe with a heated mixer? – Mixing your recipe with a Heated Magnetic Mixer (nicotine should be added once mixed and cooled) will cut down the steep process significantly. With so many variables as to temperature, different ingredients used, number of ingredients and length of time mixing, will all change the steep time and end flavour, if overdone, a “cooked” taste can be present, but if done correctly, you can change your steep time to a day from weeks, make sure to take notes as you experiment.
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I am a flavour addict. What do you recommend? – I use the term “flavour addict” to address the fact, that I, personally, love looking for that next great new flavour to vape, and of course, tastes vary greatly, you can find tens of thousands of recipes online, one popular site is e-liquid-recipes., my personal favourite I made up Cool Strawberry Shake
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I don’t see my favourite Flavour. Can you get it for me?  – We’ll be pleased to consider your request when ordering our next shipment of flavours. Drop us a line at info@flavourstogo.ca with your suggestions. We’ll do our best to meet your needs, and will let you know either way.
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Why are some of my favourite flavours out of stock for so long? – Some flavours are popular and are on back order with the supplier, one of those instances where demand is greater than supply, Unfortunately, we have no control over these back orders but once the back order is lifted they will be available on our site once again.
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What types of payments are available? – We currently offer Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Discover, Diners, JCB, E-Transfer and Gratify Pay (4 equal payments) are available during checkout. For the E-Transfer, once you have filled in your information and click the Place Order button on the checkout page, you will be sent an email. this is your receipt for your order and there is also the instructions for paying by E-Transfer (send your e-transfer to info@flavourstogo.ca, question should be your order number and answer “flavours” with no caps). Once payment is confirmed, your order will be packaged and sent and you will receive an email to let you know the tracking number.  All pricing is in Canadian Dollars. We now accept Gratify Pay (using either Visa, MasterCard or Debit), pay in 4 equal payments, all Interest Free (first payment due upon purchase and we send out your order, the final 3 equal payments are at week 2, week 4 and week 6). Their terms and conditions can be viewed at Gratify Pay Terms and Conditions
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I want to make a purchase, is there an age requirement? – There are no age requirement to make any purchases on Flavours To Go.
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What happens when your posted price is in error? – All prices, specifications, and offers are subject to change at Flavours To Go’s discretion at any time without notice. Flavours To Go cannot be responsible for typographical errors. If due to an error you have been inadvertently misled, we will take back the product and issue a full refund. If we have undercharged you due to an error in the displayed price, we will cancel the order, return your money, and ask you if you would like the product at its correct price. We will also provide some compensation, by way of apology.
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Can you help me find what I’m looking for? – If you know exactly what you are looking for, search our site using the magnifying glass icon at the top right of the page. You can search for a specific product (use minimum 3 characters) then press enter. For a more general search, hover over “Products” at the top of the page, and click on one of the drop-down menus, choose the appropriate category or subcategory from the list. If you still can’t find what you’re looking for, send us a message using the form under “Contact” at the bottom of the page. We’ll be happy to let you know if we carry a product, or if it is out of stock when we expect to get it. You can also click on the Shop button on the green bar at the top of each page, then sort all items (newest first, if you wish to see all the newest we’ve recently added, etc)
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Shipping / Returns – All shipping is done by Canada Post, excluding local pick-ups.  Please note, at present time, we cannot accept any orders from outside Canada.  All orders of $120 or more (after any discounts and before tax) and is under 15 pounds receives the option for a $10 Flat Rate shipping.  We will send out your package with either Canada Post or a courier of our choice.  Once the order is complete, we ship out usually within 24 to 48 hours, rest assured, it is our top priority to ship out as quickly as possible.  Any questions about shipping please send us an email at info@flavourstogo.ca for a prompt reply. Concerning all our inventory of food flavourings, we cannot accept returns for any flavours you may not like or ordered in error, however, if we shipped you an incorrect product, please let us know and we will rectify this error immediately at our cost, If there is damage upon shipping, you must immediately contact us and we can put in a claim with Canada Post. Once the claim is approved, we will either credit your order or reship the order at our discretion.  If equipment (mixer/scale, etc.) is not working due to manufactures defect, please let us know immediately at info@flavourstogo.ca and we will replace the item at our cost, you may have to return the item (we will pay the return shipping prior to a replacement or credit being issued).
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Can I pick up my purchases at your store? – We do not have a brick and mortar location but we do have two locations you can pick-up any sized order from in Calgary and Airdrie (see below for address, map and times), saving you any shipping costs, Our Calgary location is once a week on Thursdays for pick-up (orders need to be made by Wednesday midnight – no excepts) and our Airdrie location will be daily (Monday to Friday) for pick-ups.  Please enter a location, either Calgary or Airdrie in the comment section of the Checkout page.
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Airdrie Location

Foggy Gorilla Vaping Company

#208-960 Yankee Valley Blvd,

Airdrie, Alberta

T4A2E4

Foggy Gorilla Vaping Company

Phone: 587-449-9439

Hours of operation (Mon-Sat) 830 am to 9 pm - Sun 11 am to 6 pm
Orders can dropped off for pickup Mon to Fri only

Calgary Location

Foggy Gorilla Vaping Company

#2 - 3407 17 Ave SE

Calgary, Alberta

T2A 0R3

Foggy Gorilla Vaping Company

Phone: 403-764-8273

Hours of operation (Mon-Sat) 930 am to 730 pm - Sun 12 noon to 5 pm
Orders must be in by Wed night (no exceptions) and will be available for pickup by noon on Thur.

 

Airdrie Location

Flavours To Go

Calgary Location

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