Frequently Asked Questions

Find answers about our flavour concentrates, products, ordering, and shipping.

FAQ Content

Welcome to our Frequently Asked Questions page. Here you’ll find helpful information about flavour concentrates, products, ordering, shipping, storage, and customer support. We’ve compiled answers to the questions we receive most often to help you get the most from your flavour concentrates.

Flavour Concentrate FAQ

The flavour concentrate FAQ from Flavours To Go provides answers to common questions about flavour concentrates, storage, mixing, steeping, shipping, payments, and customer support. This page is designed to help customers find reliable information about our products and how they can be used effectively.

How should I store flavour concentrates?

Flavour concentrates should be stored in a cool, dark place away from heat and direct sunlight. A cupboard or drawer is ideal. Freezing is not recommended, as extreme cold may cause separation. Refrigeration can help extend shelf life, but minor changes in appearance or separation may still occur. Always shake bottles before use.

What flavours do you offer?

We carry flavour concentrates from multiple manufacturers, each using different production methods and flavour profiles. Similar flavours, such as fruit profiles, may vary slightly in taste and aroma depending on the brand, giving you flexibility when creating recipes.

All flavour concentrates available from Flavours To Go are water-soluble and intended for food and beverage applications. We do not sell oil-based flavour concentrates. Ingredient information is provided in each product description.

How long does it take to mix flavours for a recipe?

Mixing takes only a few minutes, but steeping or maturation time varies depending on the ingredients used. Fruit flavours typically develop faster, while creams, custards, and more complex profiles may require longer maturation ranging from days to weeks.

Are flavour concentrates ready to consume?

No. Flavour concentrates are highly concentrated food ingredients and are intended to be diluted or mixed before use. They should not be consumed directly. Always follow the manufacturer’s recommendations.

What are the advantages of using a heated mixer?

A heated magnetic mixer can help combine ingredients more efficiently and may reduce steeping time when used correctly. However, excessive heat may affect flavour profiles, so careful use and experimentation are recommended. An example of this type of equipment can be found here: Hotplate Magnetic Stirrer Mixer.

Why are some flavours out of stock?

Some flavours may be temporarily unavailable due to supplier delays, manufacturing schedules, or high demand. Inventory is updated as soon as new stock becomes available.

What payment methods are available?

We accept major credit cards, debit cards, e-Transfer, cryptocurrency payments, and Sezzle (4 payments with no interest). Sezzle allows you to split your purchase into four equal, interest-free payments. The first payment is taken at checkout, and the remaining three payments are automatically scheduled over time. For full details on how Sezzle works, visit: Sezzle – How it works.

Is there an age requirement to purchase?

Flavours To Go does not impose an age restriction on the purchase of food-grade flavour concentrates.

What happens if there is a pricing error?

If a pricing or product information error occurs, we will correct the information and notify affected customers. Orders may be adjusted, cancelled, or refunded as necessary.

Can you help me find a product?

Yes. You can use the search function on our website or browse our product categories. If you cannot find what you need, please contact us directly and we will be happy to assist.

Shipping and Returns

We ship across Canada using Canada Post or approved couriers. Orders are typically processed within 24–48 hours.

Due to the nature of flavouring products, opened or used bottles cannot be returned unless the product is defective, damaged, or the incorrect item was received. If your order arrives damaged or you receive the wrong product, please contact us and we will help resolve the issue.

Can I pick up my order at your store?

We do not have a retail store or customer pickup location at this time, so shipping is currently the only option for receiving your order.

If we are able to offer local pickup again in the future, we will let everyone know.

For customers in Airdrie: We do offer free local delivery within Airdrie. This option is available during checkout to residents of Airdrie.

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Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Discover, Diners, JCB, Sezzle (4 payments with no interest), Cryptocurrency and E-Transfer are available during checkout