Terms & Conditions


Terms & Conditions

By visiting our website or buying any of our products or services you are agreeing to our terms and conditions in their entirety, as set out below. If you disagree with any part of these terms and conditions you should immediately leave our website.
“Provider” “Flavours To Go” “flavoustogo.ca” all refer to the parent company Flavours To Go registered in: Airdrie, AB, Canada. “You” “Your” “Customer” “User” “Buyer” all refer to our customer and/or user of our website. This includes anyone placing an order or query via the telephone or e-mail.

Data, information and general conditions

You should be fully aware that any data (including but not limited to product descriptions) on this website may not be fully up to date or currently accurate. We do attempt to maintain all information at an up-to-date reasonable level but you should not use any of the information as matter of fact or as reliable information.  Any information or knowledge gathered from our website should not be used in any way for medical purposes.  If you have any doubts about the medical suitability of any of our products please seek advice immediately from a qualified person such as your local GP.  Flavours To Go cannot be held responsible at all for any medical issues that may arise from use of our products.  Flavours To Go have not carried out any medical research and therefore are not qualified to recommend a product’s medical suitability for an individual person[s] to use. Flavours To Go are the re-seller of many products created outside our control and you take full responsibility for the use of our products regardless of the outcome.  This does not impact your statutory rights.  Product pictures may vary from actual product specifications.

Product Safety and use

Flavours To Go in no way advertise any of our products to be used in any e-juice or vaping products or as a cure to smoking or a cure to addiction of nicotine.  The Electronic cigarette delivers nicotine to a person via the e-liquid substance.  Nicotine is classed as a poison and is addictive/harmful to your health.  If you suffer from any sort of nicotine addiction or dependency you should consult your GP as an electronic cigarette or any of our other products are not cures or aids for your medical issues.  As per previously mentioned in our terms and conditions you should consult a health professional before using any of our products.  If you fail to do this you cannot hold Flavours To Go responsible in any way for the outcome of using our products. All product use and consumption is done at the customers own risk as per the liability section of the terms and conditions.

Limitation of Liability and indemnity

Flavours To Go accept no liability and will not be responsible for any loss, claims, damage, injuries, expense or suffering incurred as a result of any product or services provided by us.  Any compensation or refunds shall be at the discretion of Flavour To Go and shall not exceed the value of the product provided.  This disclaimer also applies to use of information supplied on our website and any information held in our back office systems.


The customer agrees that they shall defend, indemnify, save and hold Flavours To Go harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fee’s asserted against Flavours To Go , it’s agents, third parties, manufacturers, customers, directors and employees, that may arise or result from any product or service provided or performed or agreed to be performed or any product sold by customers, its agents, employees or assignees. The customer agrees to defend, indemnify and hold harmless Flavours To Go against liabilities arising out of [but not limited to; any injury or medical condition to person or persons/property caused by any products/services sold or otherwise distributed in connection with/directly by Flavours To Go, any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.


Due to trademark and copyright restrictions any information on our website (including but not limited to product descriptions, photos and private videos) may not be re-used without our express written permission.  This excludes any videos linked to on sharing sites such as Youtube.  The complete website including but not limited to:  website coding, pages, etc. are all protected by copyright and trademarks relatively.  You agree that you will not re-transmit or share any items downloaded/obtained from our website without our express written permission.  Flavours To Go, flavourstogo.ca logo is trademark of Flavours To Go in Canada. All rights reserved. All other trademarks are the property of their respective owners.

Shipping and charges

Please note that we can take no liability for any items lost or damaged in the mail.  We also take no responsibility for the safety and safe arrival of any items/returns sent by you to ourselves. You will be responsible for obtaining proof of postage and making any claims against Canada Post.  If you have any further queries please email us at Info@flavourstogo.ca

Return policy

You must inform us within 3 working days if you have received a faulty product on arrival item so we can provide a replacement.  Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken.  Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods.

Living document

We reserve the right to change the terms and conditions at any time. It is your responsibility to visit our terms and conditions page on a regular basis as a customer in order to agree with them. You also agree with our terms and conditions by the act of purchasing from us and this will form a formal legal contract with us. Our terms and conditions will be reviewed on a regular basis in accordance with local laws. If you feel these terms and conditions to be in any way unfair or bias you should NOT agree to them by making a purchase or using our website.

Our Rights

As a company selling goods and/or services, we reserve the right to cancel an order or ban a customer at any point in time without reason.  This is our right as a seller and should be honoured by our customers.  From time to time we may make pricing errors on our website.  Please note that we have no obligation to honour these prices.  This applies regardless of your order and/or payment status.  If payment has been taken and we decide not to honour the order a full refund will be provided.

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