By accessing the Flavours To Go website or purchasing any of our products or services, you agree to these Terms and Conditions. These terms provide information about using our website, purchasing our products, and the responsibilities of both Flavours To Go and our customers.

Throughout these Terms and Conditions, “Flavours To Go,” “we,” “us,” and “our” refer to Flavours To Go, a Canadian business based in Airdrie, Alberta. “You,” “Customer,” “User,” and “Buyer” refer to anyone using our website or purchasing our products.

General Information

Information on this website, including product descriptions, specifications, images, pricing, and other content, is provided for general informational purposes. While we make every effort to keep information accurate and current, we do not guarantee that all information will always be complete, error-free, or up to date.

Our products are intended for approved food and beverage applications and other appropriate uses as described by the manufacturer. Customers are responsible for ensuring products are suitable for their intended application.

Product Safety and Use

Customers are responsible for the safe handling, storage, and use of all products purchased from Flavours To Go.

Food flavour concentrates are intended to be used according to product information, intended applications, and manufacturer recommendations. Customers are responsible for determining the suitability of products for their specific recipes, applications, or requirements.

If you have allergies, sensitivities, or health concerns, please review product information carefully and consult a qualified professional if required.

By purchasing from Flavours To Go, you acknowledge that product use is your responsibility. We are not responsible for misuse, improper handling, incorrect application, or use outside the manufacturer’s intended purpose.

Product Appearance

Variations in colour or clarity between products or batches are normal and, by themselves, do not indicate that a product is defective or that its intended quality, flavour profile, or performance has been affected.

Limitation of Liability

To the fullest extent permitted by applicable law, Flavours To Go shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Where applicable, any refunds, replacements, or compensation provided by Flavours To Go are limited to the purchase price of the affected product.

Nothing in these Terms and Conditions limits any rights or protections provided to customers under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold harmless Flavours To Go, its employees, agents, suppliers, and representatives from claims, damages, losses, or expenses arising from your misuse of our website or products, violation of these Terms and Conditions, or failure to follow product instructions.

Copyright and Intellectual Property

All content on this website, including product descriptions, images, logos, graphics, and website code, is protected by copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, or use website content without prior written permission from Flavours To Go.

Shipping and Delivery

We carefully prepare and package all orders before shipment. Once an order has been handed to a shipping carrier, delivery times and handling are controlled by the carrier.

If an order is lost, damaged, or delayed during shipping, please contact us and we will assist in resolving the issue with the shipping provider where possible.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. Flavours To Go is not responsible for orders delayed, lost, returned, or delivered to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete shipping address, the customer will be responsible for the full cost of reshipping the order at the current shipping rate. Original shipping charges are non-refundable.

Returns and Refunds

If you receive a defective, damaged, or incorrect item, please contact us within 3 business days of receiving your order.

Returned items must be unused, unopened, and in their original condition unless the product is defective or otherwise covered by applicable consumer protection laws.

Due to the nature of flavouring products, opened or used items may not be eligible for return. Refunds, replacements, or other resolutions will be provided where appropriate and in accordance with applicable laws.

Order Acceptance and Pricing

We reserve the right to cancel orders, refuse service, or correct pricing and product information errors. If payment has already been processed for a cancelled order, a full refund will be provided.

Product availability, pricing, and promotions are subject to change without notice.

Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, protect, and manage personal information.

Google Customer Reviews

Flavours To Go participates in the Google Customer Reviews program, which allows customers to provide feedback about their shopping experience after completing a purchase.

After placing an order, customers may be given the option to consent to receive a short Google Customer Reviews survey by email. If you choose to participate, Google may contact you after your estimated delivery date to request feedback about your shopping experience.

Participation in the Google Customer Reviews survey is voluntary. Your decision to provide feedback, or not provide feedback, does not affect your order, service, or relationship with Flavours To Go.

When participating in this program, the only personal information shared with Google is the customer’s order ID and email address, as required to provide the survey service. Additional non-personal information sent includes the delivery country and estimated delivery date. This information is handled according to Google’s Privacy Policy and the terms of the Google Customer Reviews program.

For more information about how Google collects, uses, and protects information, please review Google’s Privacy Policy.

Customer reviews help us improve our products and services and allow future customers to better understand the shopping experience provided by Flavours To Go.

Changes to Terms

Flavours To Go reserves the right to modify, update, or replace these Terms and Conditions at any time to reflect changes to our business operations, products, services, policies, or applicable legal requirements.

Changes may be made without individual notice to customers. Updated Terms and Conditions will become effective immediately once posted on this website. Customers are responsible for reviewing the current version of these Terms and Conditions before using our website or placing orders.

Continued use of our website or purchase of products after changes have been posted indicates acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Contact Us

If you have questions about these Terms and Conditions, please visit our customer support page or contact us directly.

Flavours To Go
P.O. Box 10595
Airdrie, AB T4A 0H8
Canada

Email: info@flavourstogo.ca
Phone: 587-333-5579

Thank you for choosing Flavours To Go. We appreciate your business and are committed to providing quality products and excellent customer service.

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